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ECommerce is a thriving field of business in today’s time. Purchasing of goods is no longer limited to brick-and-mortar transactions because of the continuous technological innovations that have taken place throughout the years. A consumer can now easily tap on an item of their interest and continue with the purchase—all these, done online. It’s so easy to acquire and retain customers, right? Well, not really. Customer retention is more than just closing deals; to be able to effectively serve your clients well, you must focus on the after-sales. Sure, it’s easy to entice buyers but if you’re not following through until the package gets delivered, then you’re not really keen on keeping your customers.

There are a lot of factors as to why product-based sellers struggle with the fulfillment of their orders but the most common one would be because of poor courier service. Order shipment is a crucial phase in your buyer’s journey so don’t underestimate the after-checkout experience of your clients. To be able to retain customers, you must ensure that the delivery of packages is fast and safe. Testimonials play a huge role in the conversion of potential shoppers to actual paying customers so as much as you can, avoid mishandled and late packages so no negative feedback will reach your review page.

Although customer satisfaction is every Ecommerce seller’s priority, the seller’s convenience is also important. Partnering with a reliable and superb courier service will make your day-to-day tasks easier. The importance of courier service in Ecommerce is significant to every business’ success. Establishing your brand’s identity to the general public could be challenging but with a great partner in courier service, your business will surely thrive.

Here are 6 reasons why a good courier service is important to every Ecommerce business:

1. Late deliveries will cost you a LOT

According to Hollingsworth, 17% of customer respondents will stop shopping with a retailer after receiving a late delivery one time while 69% of consumers are much less or less likely to shop with a retailer in the future if an item they purchased is not delivered within two days of the date promised. This figure is an impactful one; it entails that a big percentage of your customer base will most likely not repurchase again because of a delayed delivery. At the end of the day, sales is what keeps a business going so losing customers will be a huge obstacle for you. To avoid this, having a courier service that is efficient will save you from all the mess and stress.

2. A partner courier will save you time and money

Some Ecommerce businesses, start-ups in particular, prefer to do order fulfillment by themselves. This is an understandable choice but most of the time, arranging deliveries manually can cause your business more harm than good. If you have little to no knowledge about shipments, the wiser option would be to partner up with a trusted courier service like MyKartero. MyKartero is a cost-effective service provider that handles both domestic and international shipping—definitely a bang for the buck! Not only does courier partners free you from worries and hassle days but also helps you save money because of their competitively affordable rates.

3. Having a partner courier makes your business seem more legitimate

Competition is high among online retailers but this should not stop you from trying out new strategies for your brand. If your business is linked with a courier, more customers will come to you because you exude a trustworthy image for your brand. Since couriers are registered delivery partners, your buyers can breathe a sigh of relief. A great courier service for your product will help you manage multiple orders at once without missing anything.

4. Courier service is convenient

MyKartero provides a pick-up service that is free of charge. When you ship through courier service providers, you won’t have to go to certain drop-off points just to hand over your parcels. Free pick-ups can be scheduled according to your availability so everything is really convenient when you tie up with efficient delivery brands. When you use courier services, you’re cutting off a huge portion of workload for you and your team. Delivery and tracking has become so easy for Ecommerce businesses since even international shipping is accessible by anyone. Monitoring of order status can be done through the courier’s website and you can even share the tracking number to your buyers so they are updated about the whereabouts of their parcels.

5. Affordable shipping rates for you and your customers

When you have a partner courier for your business, the shipping rates will be incredibly low. Consumers tend to get intimidated by high shipping fees so it would be beneficial for you and your customers if the delivery rates are affordable.

6. Expand your reach globally

International shipping can seem impossible especially for small to medium enterprises but the truth is, it’s so easy to expand the reach of your products to a wider market. Global shipping can be expensive if you don’t know where to have your items shipped. But with MyKartero, sending a package abroad is so easy that all you have to do is visit their website and book a service.

For efficient Ecommerce solutions, make sure to partner with MyKartero. Check out their rates and FAQs on domestic and international shipping here. Expect service that is par excellence when you book with MyKartero—where service comes first.