Home / Blog / telltale signs it’s time to switch to a new ecommerce shipping partner

E-Commerce, Tips and Guides

Telltale Signs It’s Time To Switch To A New eCommerce Shipping Partner

Oct 28, 2021

Running an online shop or e-commerce business is one of the best ways to thrive in such times where physical stores and face-to-face shopping environments have been put to an indefinite halt. If you are looking to get into the business, here is a detailed guide of effective strategies to maneuver your way into the world of e-commerce. If you are already in the business, you would know that finding the right courier and logistics delivery service is extremely crucial.

Recently, a new wave of couriers and shipping companies have emerged in the Philippines. However, not all of them can measure up to the responsibility of shipping across countries. Problems arise in almost every step of the process, from timeliness in pick-ups and deliveries, having a proper system for tracking packages, and the condition of items upon arriving at their destination. A single problem in any of these steps can ruin the entire customer experience and may result in losing customers.

Find an e-commerce shipping company that is reliable, transparent, and can provide reasonable shipping rates for both you and your customers, while providing exemplary service. In this article, we will reveal four telltale signs that it’s time to look for a new shipping partner.

Goods are not being picked up or delivered on time


In the business of e-commerce, it does not matter if you are selling the best products if you do not have a reliable shipping partner. Timeliness is a very important part of this business, especially for food items or any products where the quality deteriorates due to environmental conditions over time.

Of course, unforeseen delays are an inevitable part of the process, but the right partner would not leave you clueless as to when packages will be picked up and delivered and should alert you of delays and ETAs as early as possible so you can relay it to your customers and manage realistic expectations.

Goods are arriving damaged


One of the biggest nightmares of e-commerce business owners and entrepreneurs are products that arrive to the customer damaged or even worse, lost packages. You can file freight claims, but can still lose a lot of money in the process. Make sure you find a courier that isn’t careless with the handling of your packages and parcels. If you keep encountering problems, consider it a red flag and find a new shipping partner immediately.

Some couriers encounter problems of this nature because of reckless driving and mishandling of packages only to get reloaded as fast as possible and meet their quotas. Find a courier that cares about the integrity of the business, from their management, down to their crew of drivers and shippers.

The price does not match the quality of service


If we’ve learned anything from business, it’s that finding the best contractors and partners takes a lot of trial and error. There are a lot of new courier services in the Philippines that offer competitive rates, but high rates do not always equate to exemplary services and vice versa.

Instead of searching for the cheapest rates, pay what is fair according to the reliability and quality of service.

Your courier isn’t growing as fast as your business


The goal of every business is to be able to get their product out to as many people as possible.

As you expand your reach to multiple provinces and even other countries, the volume of your packages will also increase. Hence, more responsibility is given to your eCommerce shipping company to deliver.

Find a partner who can provide competitive rates and services that are a good fit for your business on all levels. Do not be afraid to outgrow your existing partner in shipping if they can no longer meet your demands, instead keep your doors open if they ever have plans on expanding and improving the quality of their services in the future.


At MyKartero, we offer deliveries to 192 countries, 7800 local barangays, and multiple shipping solutions for all kinds of businesses and budgets. Let’s work together! Book your first shipment with us here.

Other blog posts


Leave us a message

We'll get back to you as soon as possible.