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As time passes by, more and more people are finding themselves shopping online. Purchasing your wants and needs without having to go to a physical store has brought so much convenience. It saves us our time and money which is great, especially if you are a busy person that has other commitments to tend to. With the e-commerce industry being so active, the need for courier services has also been greatly in demand.

Without the existence of courier services, the e-commerce industry probably wouldn’t be as successful as it is today. These delivery services allow us to sit back and relax as they deliver our goods right to our door. It reassures us that the items we purchased remain in good condition as they go from point A to B. In the Philippines alone, there has been a surge of many delivery and courier service companies considering the increasing number of Filipino online shoppers.

In this article, we will be discussing the impact of e-commerce on courier services like MyKartero and why it is significant.

1. From B2B to B2C

Before, courier service companies focused more on doing business-to-business (B2B) transactions. These involved the transportation of goods from one business to another. Mostly it includes the delivery of items from the manufacturer or direct supplier to business establishments like restaurants, grocery stores, clothing shops, among many others.

However, with the increasing popularity and availability of e-commerce sites and services, the courier service industry shifted to centering its attention on business-to-client (B2C) services. When we order our items online, we rely on courier services to deliver them to our desired drop-off location. The important thing to note here is that this means more parcels will be delivered considering how many people order online per day. It also means that courier service companies will be delivering parcels to more locations. This is why the delivery service in e-commerce is so in-demand.

2. Bulk orders and deliveries

Because of the growth of e-commerce sites and stores, the courier service industry is finding itself carrying more workload. The need to deliver multiple parcels in a shorter period showcases the need to adapt and upgrade their service features. One person alone can order many items in one e-commerce store, what more if he or she orders in many? This is why delivery service in e-commerce is a major need. They are making certain adjustments to cater to the changing behavior of their target market.

When courier service companies were still focused on B2B transactions, things were much simpler because the deliveries were less but substantial and manageable. Now, the job is more challenging and the competition among courier service providers is tougher.

3. Relationship between courier and customer

This time, there is a more established relationship between the courier and the customer. Customers can be different types: some are patient, some are not. Some possess higher standards than usual and expect their orders to be delivered exactly on or before the time given to them. This puts extra pressure on the delivery service in e-commerce.

Couriers do their best in catering to the needs and demands of the customer. The main goal is to ensure that the customers are satisfied and happy with their service, otherwise, their negative feedback can affect the performance evaluation of the person who was assigned to deliver their order to them. This is why all of the courier service companies have apps and enable clients to give stars or provide feedback on their delivery experience. Courier companies ensure to monitor the performance of their deliverymen to determine if there is any need to improve.

4. Reverse logistics

As previously mentioned, courier companies are doing everything they can to satisfy the demands of their clients. In line with this is the established return policy. This means that if a customer finds anything faulty with their ordered parcel or any reason for their unsatisfaction, they have the right to reject this product and return it to the seller. Although this shows the incredible accountability on the side of the seller and the courier, this also affects their business negatively.

One example would be that in 2019, data showed that consumers in the US and Canada returned goods amounting to two hundred and ninety dollars billion dollars. This is a major loss on the side of the seller and the courier companies. Imagine having to retrieve the ordered items from the customer and returning them for free.

5. Adaptation to technology

With the continuous advancement of technology, people are becoming more reliant on the advantages that it brings. The courier service industry is not exempted from this rule. Many delivery service companies in e-commerce have to step up their game in terms of digital prowess because most people want to make their purchases online.

If before, customers would go to the actual branch of the courier or postal service company to have their items shipped or to receive them, now they can make use of websites and apps to do it. This includes easily finding the delivery riders that they can book for the transaction and also being able to track the location and status of their respective parcels. This is a major development for courier service companies and will certainly make the experience of their clients easier.

Takeaway

E-commerce has surely caused a major shift in the courier service industry. There are a lot of changes that increased the challenge for courier companies but the bottom line is that these only made them all the more relevant today. With all of us mostly ordering our stuff online now, the more we need these delivery service providers to help out. Their business is certainly blooming and the e-commerce platform should be both blamed and thanked for that.