Terms & Conditions

Terms & Condition (Courier Service)


Customs Clearance

MyKartero may perform any of the following activities on Shipper’s or Receiver’s behalf in order to provide its services:

Complete any documents, amend product or service codes, and pay any duties, taxes or penalties required under applicable laws and regulations (“Customs Duties”),

Act as Shipper’s forwarding agent for customs and export control purposes and as Receiver solely for the purpose of designating a customs broker to perform customs clearance and entry and

Redirect the Shipment to Receiver’s customs broker or other address upon request by any person who MyKartero believes in its reasonable opinion to be authorized.

Unacceptable Shipments

A Shipment is deemed unacceptable if:

  • no customs declaration is made when required by applicable customs regulations,
  • it contains counterfeit goods, animals, bullion, currency, gem stones; weapons, explosives and ammunition; human remains; illegal items, such as ivory and narcotics,
  • it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), ADR (European Road Transport Regulation on dangerous goods) or other relevant organization ("Dangerous Goods"),
  • its address is incorrect or not properly marked or its packaging is defective or inadequate to ensure safe transportation with ordinary care in handling,
  • it contains any other item which MyKartero decides cannot be carried safely or legally.
Deliveries and Undeliverables

Shipments cannot be delivered to PO boxes or postal codes. Shipments are delivered to the Receiver’s address given by Shipper but not necessarily to the named Receiver personally. Shipments to addresses with a central receiving area will be delivered to that area.

MyKartero may notify the receiver of an upcoming delivery or a missed delivery. Receiver may be offered alternative delivery options such as delivery on another day, no signature required, redirection or collection Service Point. Shipper may exclude some delivery options on request.

If the Shipment is deemed to be unacceptable as described in Section 2, or it has been undervalued for customs purposes, Receiver cannot be reasonably identified or located, Receiver refuses delivery or to pay Customs Duties or other Shipment charges, MyKartero shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, Failing which the Shipment may be released, disposed of or sold without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied against Customs Duties, Shipment charges and related administrative costs with the balance of the proceeds of a sale to be returned to Shipper. MyKartero shall have the right to destroy any Shipment which any law prevents MyKartero from returning to Shipper as well as any Shipment of Dangerous Goods.


MyKartero has the right to open and inspect a Shipment without notice for safety, security, customs or other regulatory reasons.

Shipment Charges and Fees

MyKartero Shipment charges are calculated according to the higher of actual or volumetric weight per piece and any piece may be re-weighed and re-measured to confirm this calculation.

Shipper, or the Receiver when MyKartero acts on Receiver’s behalf, shall pay or reimburse all Shipment or other charges due, or Customs Duties owed for services provided by MyKartero or incurred by Shipper’s or Receiver’s behalf. Payment of Customs Duties may be requested prior to delivery.

If MyKartero uses its credit with the Customs Authorities or advances any Customs Duties on behalf of a Receiver who does not have an account, MyKartero shall be entitled to assess a fee.


All claims must be submitted in writing within thirty (30) days from the date that they accepted the Shipment, failing which MyKartero shall have no liability whatsoever. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith.

Shipment Insurance

MyKartero may be able to arrange insurance covering the value in respect of loss of or damage to the Shipment, provided that the Shipper so instructs in writing, including by completing the insurance section on the front of the waybill and pays the applicable premium. Shipment insurance does not cover indirect loss or damage, or loss or damage caused by delays.

Circumstances Beyond MyKartero Control

MyKartero is not liable for any loss or damage arising out of circumstances beyond its control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if known to MyKartero; any act or omission by a person not employed or contracted by MyKartero - e.g. Shipper, Receiver, third party, customs or other government official; “Force Majeure” - e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or industrial action.

Shipper’s Warranties and Indemnities

Shipper shall indemnify and hold MyKartero harmless for any loss or damage arising out of Shipper’s failure to comply with the following warranties and representations:

  • All information provided by Shipper or its representatives is complete and accurate;
  • The Shipment is acceptable for transport under Section 2 above;
  • The Shipment was prepared in secure premises by reliable persons and was protected against unauthorized interference during preparation, storage and any transportation to MyKartero
  • Shipper has complied with all applicable customs, import, export, data protection laws, sanctions, embargos and other laws and regulations; and
  • Shipper has obtained all necessary consents in relation to personal data provided to MyKartero including Receiver’s data as may be required for transport, customs clearance and delivery, such as e-mail address and mobile phone number.

Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.

Governing Law

Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of MyKartero, to the non-exclusive jurisdiction of the courts of, and governed by the law of the Philippines t and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.


The invalidity or unenforceability of any provision shall not affect any other part of these Terms and Conditions.

Terms & Condition (Postal Service)


In Weight Process

Please make sure all items handed into MyKartero matches the weights stated Per Manifest, Per Service, And Per Destination.

A Local in Weight Process will take place in Philippines, The In-Weights must match declared Manifested weight per Destination, and Service.

Max Weight Per Item and Max Measurement per item

Maximum Actual Weight per item is 2KG for Super Economy, Economy and Premium Service

Economy and Premium with either Manifested or In-Weighted weight over 2Kg (Actual KG), Will be charged and relabeled into an Express Mail.

Service Actual KG
Super Economy 2 Kg
Economy 2 Kg
Premium 2 Kg
EMS (Express Mail Service) 25 Kg
  • Items must fit a MyKartero Pouch
  • Please Assure Measurement and Weight
  • Put in a MyKartero Pouch before delivery to MyKartero Hub or booked for pck up.
Return Items

Returns and Undeliverable items are available at MyKartero Premises in Philippines.

Returns from Singapore to Philippines has to be charged to receiver before returns. (Actual KG Price)

Returns are sent on Regular Basis Depending on Content, Lithium batteries contained in Equipment are sent back as Sea Freight.

Only Identifiers for returns are DEPT and PO Box

Non approved Mail Items found among returns or at any other control points will be destroyed and charged with 15SGD per item.

Forbidden Items

Following items are forbidden to send with MyKartero:

  • Batteries of any kind
  • Battery in Equipment
  • Stand alone Batteries
  • Power Banks
  • Liquids
  • Counterfeits
  • Illegal Drugs
  • Explosives
  • Poisons
  • Radioactive Materials
  • Compressed Gas
  • Corrosive
  • Firearms
  • Paint
  • Nail Polish
  • Fragrances
  • Flammables and any kind of item which by its nature can potentially cause damage to other items or expose regulatory and customs officers to injury.
  • Live Goods, For Instance living animals, plants, bees, leeches, silkworms, orchids, and roses
  • Narcotics and Psychotropic substances
  • Cigarette lighters in shapes of revolvers, pistols, grenades, or any other dangerous weapon shape etc.
  • Prescription Drugs and Psychotropic substances
  • Reproduction of Copyright Publications, video tapes, video compact discs, digital discs, records or cassettes.
  • Endangered species of wildlife and their by-products
Lithium Batteries Contained in Equipment Service is Available only via MyKartero Philippines.

All Items from Customers must be approved goods and contain only Non-Battery items. MyKartero is X-Raying all incoming items. This is done for your and other people’s safety.

Battery Items, Forbidden items, and other dangerous goods will be charged with full postage, and returned to customers.

Local Postal Deviations

Except the forbidden items there are also local postal deviations from the general ones. The Local Deviations are subject to change and customer is responsible to be aware of specific postal Authorities local deviations about what is allowed to ship and not. Except from UPU regulations there are also local deviations including Lithium Batteries contained in equipment, knives, and specific commodities etc. MyKartero is NOT Responsible for Non-Delivery of items.